Man and Van Plumstead Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Plumstead provides man and van and related removal services. By making a booking, using our services, or allowing us to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company or organisation booking or using our services.

Company means Man and Van Plumstead, the service provider.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, unpacking or related services provided by the Company.

Goods means the items and property which are the subject of the Services.

Booking means a confirmed request for Services accepted by the Company, whether made by telephone, online form, or in writing.

Driver means any driver or operative engaged by the Company to carry out the Services.

2. Scope of Services

The Company provides man and van and removal services for domestic and commercial customers. Services may include loading, transportation and unloading of Goods, and may also include optional services such as packing, furniture assembly or disassembly, and collection or delivery of items within the Companys standard service area.

The exact scope of the Services to be provided will be set out in the Booking confirmation based on the information given by the Customer. It is the Customers responsibility to ensure that all relevant information, including access restrictions, item quantities and any special requirements, are accurately disclosed at the time of Booking.

3. Booking Process

Bookings may be made by telephone or through an online or written request. A Booking is only confirmed when the Company has accepted the request and provided confirmation of the date, approximate time, and pricing basis for the Services.

The Customer must provide accurate and complete information at the time of Booking, including:

Full collection and delivery addresses.

Details of parking availability and any permits required.

Information about access, such as floor level, lifts, narrow stairways or restricted doorways.

A clear description of the type and approximate volume of Goods to be moved.

Any particularly heavy, delicate or unusual items.

If it becomes apparent that the information provided by the Customer was incomplete or inaccurate and this affects the time, resources or safety of the work, the Company reserves the right to adjust the price, modify the Services, or decline to proceed with part or all of the work.

4. Quotes and Pricing

Prices may be provided as hourly rates, fixed fees, or a combination of both, depending on the nature of the job. Unless otherwise stated in writing, any quote given by the Company is an estimate based on the information supplied by the Customer at the time of enquiry.

The Company may revise a quote or apply additional charges if:

The work is materially different from that described at the time of Booking.

Additional items are added or access is more difficult than stated.

Waiting time is incurred due to delays caused by the Customer.

Parking charges, tolls or congestion charges are incurred while carrying out the Services.

Work is required outside the agreed hours or on different dates at the Customers request.

All prices are exclusive of any governmental charges or taxes that may apply unless expressly stated otherwise. Any such charges will be payable by the Customer.

5. Payments

Payment terms will be confirmed at the time of Booking. The Company may require a deposit to secure a Booking and may request full payment in advance for certain types of work.

Unless agreed otherwise, the balance of any charges is due immediately upon completion of the Services. The Customer must ensure that an authorised person is available at the delivery address to make payment upon completion.

The Company accepts payment by commonly used methods such as cash or electronic transfer, subject to any limitations advised at the time of Booking. The Company is not obliged to commence or continue work if payment terms are not met.

If payment is not made when due, the Company may charge interest on overdue sums and may take steps to recover any outstanding amounts, including reasonable costs of collection.

6. Cancellations and Changes

The Customer may cancel or amend a Booking by giving notice to the Company. The following cancellation terms generally apply unless otherwise agreed in writing:

If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at the Companys discretion, less any reasonable administrative costs.

If the Customer cancels within 24 to 48 hours of the scheduled start time, the Company may retain all or part of any deposit and may charge a cancellation fee.

If the Customer cancels less than 24 hours before the scheduled start time or fails to be present when the Driver arrives, the Company reserves the right to charge up to the full quoted amount to cover lost time and costs.

Requests to change the date, time, or scope of the Services are subject to availability and may result in revised pricing. The Company will make reasonable efforts to accommodate changes but does not guarantee that changes can always be made.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that adequate parking is available for the vehicle at both collection and delivery points and arranging any necessary permits in advance.

Ensuring that access routes are safe and suitable for moving the Goods, including stairways, lifts and corridors.

Packing Goods securely, unless the Company has agreed to provide packing services.

Properly securing or disconnecting appliances prior to the move, unless otherwise agreed.

Being present or appointing an authorised representative at the collection and delivery addresses to give instructions, sign job sheets, and make payment.

The Customer must not request the Driver to carry out any action that is illegal, unsafe, or contrary to these Terms and Conditions. The Driver may refuse to carry out any task that, in their judgement, may cause damage to property, risk personal injury, or breach regulations.

8. Items Not Accepted for Transport

The Company does not carry certain items, including but not limited to:

Illegal or hazardous materials, including explosives, flammable liquids, gases, and chemicals.

Waste, rubble, soil, or construction debris, except as specifically agreed and compliant with waste regulations.

Perishable or temperature-sensitive goods.

Animals or live plants that cannot be safely transported under normal conditions.

Valuables such as cash, jewellery, important documents or irreplaceable items, which the Customer is advised to move personally.

If prohibited items are included without the Companys knowledge, the Company will not be liable for any loss or damage relating to such items and may remove or dispose of them in accordance with applicable laws.

9. Waste and Environmental Regulations

The Company operates in accordance with relevant environmental and waste regulations. The Customer must not treat the Companys Services as a general rubbish collection unless such a service has been expressly agreed in advance and complies with applicable rules.

Where the Company agrees to remove unwanted items, these will be handled as reusable goods, recyclables or waste as appropriate. The Company may refuse to collect items that are contaminated, unsafe, or require specialised disposal not within the Companys normal operations.

The Customer is responsible for ensuring that any items presented for removal are lawful to transport and dispose of, and that any personal data contained on devices or documents has been removed or securely destroyed by the Customer before collection.

10. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the limitations set out in this section.

The Company will not be liable for:

Loss or damage arising from inaccurate or incomplete information supplied by the Customer.

Loss or damage resulting from defective or inadequate packing by the Customer.

Normal wear and tear, minor scuffs, or cosmetic damage that may occur despite reasonable care.

Loss of or damage to items that the Company has advised should not be moved or which fall within the categories of items not accepted for transport.

Indirect or consequential losses, including loss of profit, loss of opportunity, or loss of use.

The Companys total liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed the reasonable replacement value of the affected Goods, subject to any specific limitations notified to the Customer. The Customer is encouraged to maintain adequate insurance for high-value or fragile items.

The Company will not be liable for any delay or failure to perform the Services where such delay or failure is caused by events outside its reasonable control, including severe weather, traffic conditions, accidents, road closures, strikes, or other unforeseen circumstances.

11. Claims and Complaints

Any loss of or damage to Goods that is apparent at the time of delivery must be reported to the Driver before they leave the delivery address and noted on any job sheet or completion record where applicable.

Any complaint or claim relating to the Services must be submitted to the Company as soon as reasonably possible, providing clear details of the issue, supporting evidence such as photographs, and proof of value where a financial claim is made.

The Company will investigate complaints in a fair and reasonable manner. Where appropriate, the Company may offer repair, replacement, or a contribution towards the cost of repair or replacement, taking into account depreciation, wear and tear, and the limitations set out in these Terms and Conditions.

12. Access, Parking and Delays

The Customer must ensure that suitable parking is available close to the property. Any parking charges, fines, or penalties incurred as a direct result of the instructions or omissions of the Customer may be charged to the Customer.

If the Driver is unable to access the collection or delivery address due to parking restrictions, blocked access, or the absence of the Customer or a representative, waiting time charges may apply, or the Company may treat the job as cancelled and apply the applicable cancellation fees.

The Company will make reasonable efforts to adhere to agreed arrival times, but such times are estimates and not guarantees. The Company will not be responsible for loss or inconvenience caused by unavoidable delays, although it will keep the Customer informed where practicable.

13. Health and Safety

The Company is committed to maintaining high standards of health and safety. The Customer must cooperate in ensuring that the working environment is safe for the Driver and any assistants.

The Driver may refuse to move any item that, in their judgement, cannot be moved safely because of its weight, dimensions, condition, or the nature of the access route. The Company may also refuse to work in areas that appear unsafe, unsanitary, or structurally unsound.

14. Subcontracting

The Company may engage subcontractors or self-employed drivers to carry out part or all of the Services. These Terms and Conditions will apply to any Services performed by such parties on behalf of the Company.

15. Privacy and Data

The Company may collect and store personal information necessary to process Bookings, provide the Services, and manage customer relationships. This may include names, addresses, and contact details.

The Company will handle such information in a responsible manner and will not sell personal data to third parties. Information may be shared with drivers or subcontractors solely for the purpose of delivering the Services.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

17. General Provisions

If any provision of these Terms and Conditions is or becomes invalid or unenforceable, the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations at any time, provided that this does not materially affect the Services.

These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or arrangements, whether written or oral.



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There aren’t many things in this life that are perfect but we can tell you that our man and van service is definitely not one of them! You won’t find another company in Plumstead that can give you the comprehensive service that we can. We have a team to cover every base. We’ll handle all of the packing, the loading, the transporting and the unloading so you don’t have to! We can even provide you great value self storage for those items you’re just not ready for yet! If you want perfection, then look no further than our man and van Plumstead company. Get in touch today!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Plumstead Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 140 Eglinton Rd
Postal code: SE18 3SY
City: London
Country: United Kingdom

Latitude: 51.4809190 Longitude: 0.0673690
E-mail:
[email protected]

Web:
Description: The ideal man and van services in Plumstead, SE18 for you are a simple phone call away! Don’t delay, contact us today!
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